tojbet Privacy Policy

This Privacy Policy ("Policy") describes how tojbet ("tojbet", "we", "us", "our") collects, uses, stores, shares, and protects personal information obtained from users ("you", "your") of the tojbet platform at tojbet.app. This Policy forms part of the tojbet Terms & Conditions. By creating an account or using any tojbet service, you confirm that you have read and understood this Policy and consent to the data practices described herein.

1. Introduction

tojbet is committed to protecting the privacy and personal data of all users, including English-speaking Pakistani players accessing the Platform from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and other cities across Pakistan. We recognise that the personal information you provide — including identity documents, financial details, and account activity — is sensitive, and we take our obligations as a data controller seriously.

This Policy applies to all personal data collected through the tojbet website (tojbet.app), any mobile-optimised version of the Platform, and all communications between you and tojbet, including support correspondence sent to [email protected].

2. Personal Data We Collect

tojbet collects personal data in the following categories:

• Registration data: Name, date of birth, email address, username, and password (stored in hashed form);
• Identity verification (KYC) data: Government-issued ID documents such as CNIC or passport scans, selfies, and proof of address documents;
• Financial data: Payment method details (JazzCash account numbers, Easypaisa wallet numbers, bank account details, USDT wallet addresses), deposit and withdrawal history, and transaction records;
• Usage data: Betting history, game play records, session timestamps, IP addresses, device identifiers, and browser type;
• Communications data: Support tickets, chat logs, and email correspondence submitted to tojbet;
• Responsible gaming data: Self-exclusion requests, limit settings, and related account restrictions applied at your request.

We do not collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming or legal compliance purposes.

3. How We Use Your Personal Data

tojbet processes your personal data for the following purposes:

1. Account management: To create, maintain, and administer your tojbet account;
2. Service delivery: To provide sports betting, casino gaming, deposits, withdrawals, and all other Platform services;
3. Identity verification: To verify your identity, age, and eligibility in compliance with KYC and anti-money laundering (AML) requirements;
4. Fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct;
5. Payment processing: To process deposits and withdrawals through your chosen payment methods;
6. Responsible gaming: To monitor gambling behaviour and apply responsible gaming tools where appropriate;
7. Legal compliance: To meet our obligations under applicable laws and regulatory requirements;
8. Customer support: To respond to your queries, complaints, and account-related requests;
9. Platform improvement: To analyse usage patterns and improve the tojbet user experience.

4. KYC and Identity Data

KYC (Know Your Customer) identity verification is a mandatory requirement for all tojbet accounts. The identity documents you submit — including CNIC, passport scans, and proof of address — are processed and stored securely for the purpose of verifying your identity, confirming your age as 18 or older, and satisfying tojbet's AML and compliance obligations. KYC documents are retained for the minimum period required by applicable regulations and are not used for any purpose beyond identity verification and regulatory compliance. Access to KYC documents is restricted to authorised personnel and regulated third-party verification service providers only.

5. Payment Data

tojbet collects and processes payment method details necessary to facilitate deposits and withdrawals. Payment method data — including JazzCash numbers, Easypaisa wallet details, bank account information, and USDT wallet addresses — is processed in accordance with applicable financial regulations and is not stored beyond what is required for transaction processing, AML compliance, and dispute resolution. tojbet does not store full card numbers or CVV codes. Payment data is shared only with the payment processor required to complete the specific transaction.

6. Cookies and Tracking Technologies

tojbet uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required to maintain your login session and enable core Platform functionality. These cannot be disabled without impacting Platform use;
• Preference cookies: Store your language, display, and notification preferences;
• Analytics cookies: Help tojbet understand how users interact with the Platform, including pages visited, features used, and session duration. This data is aggregated and anonymised where possible;
• Security cookies: Assist in detecting and preventing fraudulent login attempts and suspicious activity.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the tojbet Platform, though some features may function differently.

7. Data Sharing and Third Parties

tojbet does not sell your personal data to third parties for advertising or marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Identity verification providers: Third-party KYC and AML compliance service providers who assist in verifying your identity documents;
• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and crypto processing providers, solely for transaction processing;
• Regulatory authorities: Government bodies, licensing authorities, and law enforcement agencies where disclosure is required by law;
• Platform technology providers: Hosting, security, and analytics service providers operating under strict data processing agreements with tojbet;
• Game providers: Licensed casino game providers may receive anonymised session data required to deliver game content.

All third parties with whom tojbet shares personal data are required to implement appropriate technical and organisational security measures and to process your data only for the specified purpose and in accordance with applicable data protection laws.

8. Data Retention

tojbet retains personal data for as long as your account is active and for such additional period as is required to meet legal, regulatory, and compliance obligations. Specifically:

• Account registration data and betting/gaming history is retained for a minimum of 5 years following account closure;
• KYC documents are retained for the period required by applicable AML regulations, typically a minimum of 5 years;
• Transaction records are retained for the period required by financial regulations;
• Support correspondence is retained for 3 years from the date of last interaction.

When retention periods expire, personal data is securely deleted or anonymised. You may request earlier deletion of your data where no legal retention obligation applies.

9. Data Security

tojbet implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include 256-bit SSL encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive account and KYC data, strict access controls limiting data access to authorised personnel, regular security audits and vulnerability assessments, and two-factor authentication (2FA) available for all tojbet accounts.

Despite these measures, no internet-based system can guarantee absolute security. In the event of a security breach that affects your personal data, tojbet will notify you and relevant authorities as required by applicable law.

10. Your Privacy Rights

As a tojbet user, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data tojbet holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data where no legal retention obligation applies;
• Right to restrict processing: Request that tojbet limits the processing of your data in certain circumstances;
• Right to data portability: Request your personal data in a structured, machine-readable format;
• Right to object: Object to the processing of your personal data for direct marketing purposes.

To exercise any of these rights, contact tojbet at [email protected]. We will respond to all valid requests within 30 days. Some requests may be subject to identity verification before they are processed.

11. Children's Privacy

tojbet is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered on the Platform or provided personal data, we will immediately close the account, void any associated transactions, and delete all related personal data. If you believe a minor has registered on tojbet, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

tojbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform services. Updated versions will be published on this page with a revised effective date. We recommend reviewing this Policy periodically. Continued use of the tojbet Platform after the publication of an updated Policy constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how tojbet handles your personal information, please contact our data team:

Email: [email protected]

Email is displayed as plain text only. Please copy and paste the address into your email client. We aim to respond to all privacy-related enquiries within 5 business days.